Terms of Service

1. Introduction

By accessing or using Simino Social, you agree to these Terms of Service. If you are accepting on behalf of an organisation, you confirm you have authority to bind that organisation. If you do not agree, do not use the platform.

Related documents: Privacy Policy, Delete your data and Security.

2. Definitions

Simino Social, Company, we or us means SIMINO LABTEST PRIVATE LIMITED, which operates the Simino Social platform.

Platform means the website, mobile application, APIs, scheduling service, storage, publishing pipeline and related tools.

User or you means any person or organisation that accesses or uses the Platform.

Workspace means the container that holds your connected accounts, media and posts, and to which other members may be invited.

Connected Account means a Facebook Page, Instagram Business or Creator account, YouTube channel, or other third-party account you authorise us to publish to.

Network means Meta Platforms, Inc., Google LLC or another operator of a Connected Account.

Your Content means captions, titles, descriptions, photos, videos and other material you upload or create on the Platform.

3. Nature of the Service

Simino Social is a publishing tool. You compose a post once, attach media, choose which Connected Accounts should receive it, and publish it immediately or at a time you schedule. At that time we call each Network’s official API on your behalf, using the authorisation you granted.

We are an independent product. We are not affiliated with, endorsed by, sponsored by or operated in partnership with Meta Platforms, Inc. or Google LLC. We do not control the Networks, their APIs, their review processes, their rate limits or their moderation decisions.

4. Eligibility

You must be at least 18 years old and legally capable of entering a contract. You must have the right to publish to every Connected Account you add, whether as its owner or as an authorised administrator acting with the owner’s permission.

5. Accounts and Workspaces

Sign-in uses a one-time link sent to your email address. You are responsible for keeping that mailbox secure, since access to it is access to your account. Notify us promptly at SiminoSocial@smartnetra.com if you suspect unauthorised access.

Members of a Workspace can see and act on that Workspace’s posts, media and Connected Accounts. Invite only people you trust with that access. You are responsible for activity carried out through your account and your Workspace.

You agree to provide accurate information and to keep it current.

6. Connecting Social Accounts

Connecting an account uses each Network’s official authorisation flow. You enter your credentials on the Network’s own website, never on ours. We receive a revocable access token limited to the permissions you approve, and we never receive your password.

You may disconnect an account inside Simino Social at any time, or revoke our access directly at the Network. Doing so takes effect immediately and will cause any pending posts to that account to fail rather than publish.

Networks expire, invalidate or downgrade tokens for their own reasons, including password changes, permission changes, security events and policy enforcement. When that happens you will need to reconnect the account.

7. Third-Party Platforms

Your use of each Connected Account remains governed by that Network’s own terms and policies, including the Meta Terms of Service, Instagram Terms of Use and the YouTube Terms of Service. By connecting a YouTube channel you agree to be bound by the YouTube Terms of Service, and Google’s Privacy Policy applies to data Google receives.

Nothing published through Simino Social is exempt from those rules. A Network may reject, remove, restrict or age-gate your content, or suspend your account, on its own terms and without notice to us.

8. Scheduling and Publishing

Scheduling is a request, not a guarantee. Publication depends on the Network’s API being available, your token being valid, your content meeting the Network’s technical and policy requirements, and applicable rate limits not being exhausted.

Networks enforce publishing limits — for example a daily cap on posts per account — that we cannot raise. Where a delivery fails for a reason that may be temporary we retry it a limited number of times with increasing delays. Where it fails permanently we stop and report the reason.

Each target account is delivered independently. A post may succeed on one Network and fail on another, and we will show you exactly which.

We check your media against each Network’s published limits before publishing and warn you when a file will be rejected. These checks reflect the limits as documented by the Networks and may change without notice on their side.

You are responsible for what you schedule, when it goes out, and whether it is appropriate at the moment it publishes.

9. Your Content and Licence

You retain all ownership of Your Content. We claim no ownership over anything you upload or publish.

You grant us a limited, worldwide, non-exclusive, royalty-free licence to host, store, copy, transmit, reformat and transmit Your Content solely to operate the Platform and to deliver it to the Connected Accounts you select. This licence exists only to run the service and ends when you delete the content or your account, subject to the retention described in the Privacy Policy.

You confirm that you own or have the necessary rights, licences and permissions for Your Content, including any music, footage, images, trademarks or likenesses it contains, and that publishing it does not infringe the rights of anyone else or breach any law.

We do not use Your Content to train machine-learning models and we do not sell it.

10. Acceptable Use

You must not use Simino Social to:

• publish content that is unlawful, defamatory, obscene, hateful, harassing, deceptive or that infringes intellectual property or privacy rights;
• publish to accounts you do not own or are not authorised to administer;
• operate spam networks, engagement farms, coordinated inauthentic behaviour or bulk duplicate posting across unrelated accounts;
• circumvent, mask or artificially inflate any Network’s rate limits, review processes or enforcement;
• resell, sublicense or white-label the Platform without our written agreement;
• reverse engineer, scrape, probe, overload or interfere with the Platform or its security;
• upload malware, or attempt to access another Workspace’s data.

11. Platform Policy Compliance

Simino Social operates under the Meta Platform Terms, the Meta Developer Policies and the YouTube API Services Terms of Service. We are required to enforce those policies against our users, and we will act on a Network’s instruction to restrict, suspend or remove access.

If a Network revokes our access, restricts a permission or changes an API, features that depend on it may be reduced or withdrawn without notice. We will tell you as soon as we reasonably can.

12. Fees and Payment

Some features may be offered without charge and others on a paid basis. Where a fee applies, the amount, currency, billing frequency and any applicable taxes will be shown to you before you are charged, and you will be asked to confirm.

Fees already paid are non-refundable except where required by law or expressly stated at the point of sale. We may change pricing prospectively on reasonable notice; changes do not affect a term you have already paid for.

13. Availability and Changes

We aim to keep the Platform available but do not guarantee uninterrupted or error-free operation. Maintenance, upgrades, provider outages and Network outages can interrupt service.

We may add, modify or discontinue features. Where a change materially reduces functionality you rely on, we will give reasonable notice where practicable.

14. Intellectual Property

The Simino Social name, branding, software, design, documentation and related materials remain the property of SIMINO LABTEST PRIVATE LIMITED or its licensors. You may not copy, modify, misuse, scrape or commercially exploit them without permission.

Facebook, Instagram, YouTube and other Network names and logos are the trademarks of their respective owners and are used only to identify the destinations you can publish to.

15. Privacy

Use of Simino Social is subject to our Privacy Policy, which explains what we collect, how credentials are protected, who we share information with, and how to have your data deleted.

16. Suspension and Termination

You may stop using the Platform at any time and request deletion of your account through Delete your data.

We may suspend or terminate access, disconnect accounts or remove content where there is fraud, abuse, a security risk, a legal requirement, a Network instruction, non-payment, or conduct that harms users, Networks or the Platform. Where circumstances allow, we will give notice and an opportunity to correct the problem first.

Termination does not remove content already published to a Network. That must be deleted on the Network itself.

17. Disclaimers

To the maximum extent permitted by law, the Platform is provided “as is” and “as available”, without warranties of any kind, whether express, implied or statutory, including implied warranties of merchantability, fitness for a particular purpose and non-infringement.

We do not warrant that any post will publish, that a Network will accept it, that reach or engagement will result, or that a Network’s documented limits will remain unchanged.

18. Limitation of Liability

To the maximum extent permitted by law, Simino Social and SIMINO LABTEST PRIVATE LIMITED are not liable for indirect, incidental, special, consequential, exemplary or punitive damages, or for lost profits, lost revenue, lost data, lost goodwill or missed campaign timing, arising from use of the Platform, a failed or delayed publication, Network conduct, token expiry, content moderation decisions, or service interruption.

Where liability cannot be excluded, our total aggregate liability for all claims arising in any twelve-month period shall not exceed the greater of the amount you paid us for the Platform in that period, or INR 5,000.

Nothing in these Terms excludes liability that cannot lawfully be excluded, including for fraud or wilful misconduct.

19. Indemnification

You agree to indemnify and hold harmless SIMINO LABTEST PRIVATE LIMITED, its directors, employees and agents against claims, losses, liabilities, damages, costs and expenses arising from Your Content, your use or misuse of the Platform, your breach of these Terms, your breach of a Network’s terms, or your infringement of third-party rights.

20. Governing Law and Dispute Resolution

These Terms are governed by the laws of India, without regard to conflict-of-law rules. The courts at Bhubaneswar, Odisha, India have exclusive jurisdiction over any dispute.

Before starting proceedings, please contact us at SiminoSocial@smartnetra.com so we can try to resolve the matter directly.

21. Changes to Terms

We may update these Terms from time to time. The revised version will be posted on this page with a new Last Updated date. Where changes are material we will notify you by email or in the application. Continued use after the change takes effect constitutes acceptance.

22. Contact Us

Simino Social
SIMINO LABTEST PRIVATE LIMITED
At Plot -1, Forest Park, Near Sishuvawan Square, Bhubaneswar, Odisha, India
Email: SiminoSocial@smartnetra.com
Phone: +91-90400-11908